We are committed to providing a smooth, reliable, and convenient delivery experience. This Shipping Policy explains how we process and deliver your orders.
1. Order Processing
- Orders are typically processed within 2 to 3 business days.
- Business days are Monday through Friday, excluding holidays.
- Orders placed after the daily processing cut-off, on weekends, or on holidays may be processed on the next business day.
- You will receive an order confirmation after your purchase has been successfully placed.
2. Shipping & Delivery
- Estimated transit time is 5 to 8 business days.
- Estimated total delivery time is approximately 7 to 11 business days, including processing.
- We offer shipping to eligible destinations worldwide.
- Delivery times may vary depending on the destination and shipping carrier.
3. Shipping Cost
- Free worldwide shipping is available on orders over $199.
- For orders below the free shipping threshold, applicable shipping charges will be displayed at checkout.
- Available shipping options and costs may vary depending on the destination and order.
4. Order Tracking
Once your order has been shipped:
- A shipping confirmation will be sent to your email.
- A tracking number will be provided when available.
- Tracking information may take 24 to 48 hours to become active.
- You can use the provided tracking information to monitor your shipment.
5. Order Changes & Cancellations
If you need to change your shipping address or cancel an order, please contact us as soon as possible.
- Address changes should be requested before the order is shipped.
- Orders that have already been processed or shipped may not be eligible for cancellation.
- Cancellation requests cannot be guaranteed once an order has been dispatched.
6. Incorrect Shipping Address
Please make sure your shipping information is accurate before completing your order.
If an order is returned because of an incorrect or incomplete address, we will contact you regarding the next steps. Additional shipping charges may apply if the order needs to be reshipped.
7. Delayed or Lost Orders
Delivery times are estimates and may be affected by circumstances outside our control, including carrier delays, weather, customs processing, holidays, or other unexpected events.
If your order appears to be delayed or lost, please contact us with your order number so we can assist you.
8. Customs, Duties & Taxes
For international orders, customs duties, import taxes, VAT, or other charges may apply depending on the destination country.
Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.
9. Damaged Orders
If your order arrives damaged, please contact us as soon as possible.
Please provide your order number along with clear photos or videos of the damaged product and packaging. We will review the issue and provide an appropriate solution in accordance with our Refund & Return Policy.
10. Contact Us
If you have any questions about shipping or delivery, please contact Royal Green through the contact information available on our website.
Royal Green
Website: royalgreen.pk