We want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.
1. Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product should be returned with its original packaging where applicable.
- Proof of purchase or order details may be required.
- The product must not be damaged due to misuse, improper handling, or normal wear and tear.
2. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos of the product and packaging
We will review your request and, where applicable, arrange a replacement, return, or refund.
3. Non-Returnable Products
Certain products may not be eligible for return due to their nature, condition, or hygiene requirements.
Products that have been used, damaged after delivery, modified, or returned without their original condition or packaging may not qualify for a refund or replacement.
4. Return Process
To request a return, please contact Royal Green with your order details and reason for the return.
Once your request is reviewed and approved, we will provide instructions for returning the product.
Please do not send products back without contacting us first.
5. Refunds
Once we receive and inspect the returned product, we will notify you about the status of your refund.
If approved, the refund will be processed using the applicable payment method. The time required for the refund to appear in your account may depend on your payment provider or financial institution.
6. Return Shipping
If the return is due to a damaged, defective, or incorrect product, Royal Green may cover the applicable return shipping cost.
For other approved returns, return shipping costs may be the responsibility of the customer.
7. Exchanges
If you receive a defective or incorrect product, we may offer a replacement where the requested product is available.
If a replacement is not available, we may offer an appropriate refund.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
Orders that have already been processed, shipped, or dispatched may not be eligible for cancellation.
9. Contact Us
For questions about returns, refunds, or exchanges, please contact Royal Green through the contact information available on our website.
Royal Green
Website: royalgreen.pk